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Our products come carefully secured and packaged to prevent damage during shipping. However, damage can occur very rarely. If you receive a damaged piece of equipment, your Simplified Playgrounds consultant will work with you to resolve the problem as fast as possible. 

The first step is to double check your order count on the delivery receipt to make sure all of your play system components made it to you. 

The second step is to examine the product and inspect it for any damages before you sign for the delivery. If you are missing any pieces, or some of them are damaged, please note it on the driver’s copy of the delivery receipt and contact your Simplified Playgrounds consultant. 

We do not offer in-house installation services. We have created a handy DIY playground installation guide, and all of our equipment comes with specific installation instructions to make the process as simple as possible. If you would like a professional to install your new playground equipment, contact us at hello@simplifiedplaygrounds.com or (833) 567-7529 and we can provide recommendations of certified and professional local installers. 

With over 20 years of experience in the playground industry, only work with vetted manufacturers, and we primarily focus on the Canadian market. We understand Canadian daycares and early childcare centers.

This depends on the amount of available space in your play area. Each structure will have a designated use zone, which will include the amount of free space required around the structure for it to be used safely. If you’re in the early stages of the planning process, we recommend starting with determining the size of the intended space, as well as any potential obstructions.